Pricing

The pricing is in British pounds (sterling) and includes VAT at the current appropriate UK rate. Please contact us for delivery outside of the UK.

Delivery

For deliveries within the UK mainland, there is a charge of £5.95 including VAT.  We will contact you if there are any additional charges for delivery to the Highlands or Islands of Scotland, Channel Isles, Isles of Scilly, Isle of Man or Northern Ireland.

Deliveries will normally be made by FedEx.

Please contact us by email or telephone for delivery overseas.

We will dispatch your goods usually within five to ten working days of the payment being made.   We will email you when the goods are dispatched and also if there is any delay or difficulty.

The stock is shared between our webshop and our physical shop.  It may happen that someone will buy the last item of a line in the shop and someone else will attempt to buy it from the website before the stock level has been updated. If an item is out of stock, then we will email you or telephone you to see if you want to wait until the item will be back in stock, or choose an alternative, or change or cancel your order. Please phone to check stock levels.

Wherever possible we will re-use packaging material (e.g. cardboard etc).

Payment

We accept payment via Paypal.

You can pay by card over  the phone. Whatever method you use, we won't dispatch the goods until payment has been received in full.

Security & Privacy of your data

This website will collect your name, address, email address, phone number and purchase information at the time that you place an order. We use this information in accordance with the Data Protection Act to process your order and to handle any problems with your purchase after the purchase has been made.

Cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Copyright

This web site is owned by Sneezums and is protected by copyright.

Sneezums acknowledges the copyright of the suppliers of products, brands and images.

All material on this website is either owned by Sneezums, or is used with the permission of its owner. Consequently you are permitted to use this website to make purchase decisions; you are not permitted to use the material for any other purpose or to copy the material.

Faulty Goods

If you receive an item that is faulty, we will do one of the following at our expense:

  • Arrange for a faulty component to be repaired or replaced
  • Arrange for the item to be replaced (either by us, or by the UK supplier)
  • Arrange for the item to be returned and for you to be refunded.

Your satisfaction is important to us. Contact us by phone (01284 752634) or by email (shop@sneezums.co.uk) if you have a faulty product and we will deal with it as quickly as we can.

Return of unwanted goods

You must inform us within seven working days of delivery either by post or by email, if you no longer want your goods.  Unwanted items must be received by us within 16 days of your original delivery. The return of unwanted goods is at your own expense; please note that it is advisable to use recorded delivery as proof of postage does not prove receipt.

We accept returned goods that are in the original saleable condition. This means that the item is complete with all original packaging, tags, labels and documentation. We will refund you the cost of the item (not delivery charge) once the item has been received in a saleable condition. The refund will be made as soon as possible, but in any event within 30 days. Please make sure that your contact information (i.e. delivery address) is within the package so that we can identify you. We are unable to exchange or refund earrings or body jewellery.

If the goods have not been returned to us in a fully resaleable condition, we reserve the right to refuse a refund on the item, or deduct up to 20% of the original purchase price from the refund amount.